Frequently Asked About Legal and Account Rules
Your account remains active and accessible indefinitely. We retain your deposit history, game records and withdrawal logs indefinitely where local law permits. If you want to close your account permanently, submit a closure request in Settings; we process it within five business days and anonymise your personal data.
Open the support chat in your lobby or email us with your username and the specific data you need — deposit records, game history, withdrawals. We provide a downloadable record within seven business days. This applies where local law permits.
Yes. Contact our support team within 30 days of the transaction with your username, date and reference number. We investigate and respond with evidence within seven business days. Game outcomes are tied to your account session timestamp and cannot be reversed after settlement.
We collect your name, email, phone number, government ID and proof of address during signup. During play, we log your deposits, withdrawals, game sessions and login history. Payment data is encrypted and never stored in plaintext. All data is retained for your account duration plus three years, where local law requires.
Deposits via DANA, OVO, GoPay and QRIS are verified in real time and cleared within seconds. Withdrawals are verified against your account identity and original deposit method, then processed through our payment partner. You receive a reference number and timestamp for every transaction.
Use the 'Forgot Password' link on the login page to reset securely. If you suspect unauthorised access, contact our support team immediately with your username. We can freeze your account, review your session history and reset your password. Enable two-factor authentication in Settings for future protection.
Your account data is stored on encrypted servers with access controlled through role-based permissions. We do not share your personal information with third parties except payment processors and where local law requires. Data is backed up daily and protected against unauthorised access.
